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Free Telephone Helpline 212-732-4455
- 2000 helpline calls annually in English and Spanish
- Advice about long-term care options and financing, nursing home evaluation, selection and admission
- Training in advocacy skills and recognizing care problems
- Intervention with facilities and Department of Health
Caregiver Advocacy Program
- FRIA empowers and assist seniors and caregivers to resolve individual problems regarding quality of care, abuse/neglect, residents rights and caregiver rights arising from long term care services
- FRIA intervenes with facilities and government, where appropriate
Family & Friends Councils
- Supports family organizations at nursing homes
- Recruits and trains leaders
- Supplies educational materials
- Convenes leaders' coalition meetings
Consumer Education
- Community education meetings to teach advocacy skills and address care problems
- Book, newsletters, pamphlets and website
- Presentations to community-based social service agency staff, civic and service groups
Public Policy Advocacy
- Speaks on legislation, regulations, public agency and provider practices and standards to strengthen consumer protection and improve health care
- Trains and supports consumers to speak out on nursing home issues
- Connects nursing home residents and relatives with the media, government agencies, and academic researchers
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