Free, Bilingual Telephone Helpline  (English and Spanish): 212.732.4455  

FRIA handles over 2,000 Helpline calls annually  

• Advice about long term care options and financing, nursing home evaluation, selection and admission
• Training in advocacy skills and recognizing care problems
• Intervention with facilities and Department of Health

Caregiver Advocacy Program

FRIA empowers and assist seniors and caregivers to resolve individual problems regarding quality of care, abuse/neglect, resident's rights and caregiver rights arising from long term care services. FRIA intervenes with facilities and government, where appropriate

Family and Friends Council Program

• Supports family organizations at nursing homes
• Recruits and trains leaders
• Supplies educational materials
• Convenes leaders' coalition meetings

Consumer education and outreach

• Community education meetings to teach advocacy skills and address care problems
• Book, newsletters, pamphlets and website
• Presentations to community-based social service agency staff, civic and service groups

Public Policy Advocacy

• Speaks out on legislation, regulations, public agency and provider practices and standards to strengthen consumer protection and improve health care
• Trains and supports consumers to speak out on nursing home issues
• Connects nursing home residents and relatives with the media, government agencies, and academic researchers